urbi FAQs

Frequently Asked Questions

urbi Bikeshare

Bike sharing is a growing, worldwide trend that connects users to public transport, which reduces traffic congestion, noise, and air pollution. It is fast becoming a popular choice of transport, connecting people to other public transport systems in urban areas – by providing a ‘last mile’ or ‘end of trip’ option for commuters. Our bike share allows you to ride a bike for 45 minutes and then return the bike to any station within the network.

urbi is a bikeshare system in Joondalup which allows you to hire a bike for a 45 minute trip and return it to any station within the urbi network.

Single rides allow you to borrow a bike once for 45 minutes. Daily, weekly and monthly options all you to have unlimited rides of 45 minute duration within a time-frame of 1 day, 7 days or 30 days respectively.If you ride for over 45 minutes you will be charged $6 for every hour of part thereof that you have the bike.

Yes. According to the law bicycle riders travelling on WA roads and paths must wear an approved helmet, which must be fastened at all times. Courtesy helmets and hygienic helmet liners can be found within the cabinets at each station. Upon completion of your ride, please chain the urbi helmet onto the bike and dispose of used helmet liners in the bins provided. If you have your own helmet, please feel free to use it.

For further information please visit the Western Australian Department of Transport website:
http://www.transport.wa.gov.au/activetransport/25169.asp

urbi is available to anyone 18 years and older with a credit card, debit card or a PayPal account. Minors 16 years and older can use urbi, but must be registered by a legal guardian and must remain under their responsibility. If you would like to register a minor to use urbi please contact us on 9228 9009.

You can ride urbi anywhere it is safe and legal to do so including public roads. Bikes can only be accessed between 6am and 6pm. If a bike is out on any day past 6pm, it may be regarded as lost. The account holder may be charged for the recovery and replacement of the bike.

If you are still riding when all the stations close at 6pm, you will still be able to return the urbi bike to the station by chaining it to the station. However, if a bike is not returned before 6pm the bike may be regarded as lost and the account holder may be charged for the recovery and replacement of the bike. If you think that you may be late in returning the bike, call our friendly office staff at 9228 9009 to let us know.

Immediately notify urbi by calling 9228 9009 or use the contact us page on the urbi app or tablet at each station. If it was stolen you must call or visit the police station within 24 hours to file a police report and notify us of the details. The account holder may be charged for the cost of recovery or replacement of the bike.

If you are not near an urbi station, please lock the bike to an appropriate secure fixture. Please take a photo of the bike and let us know the location by phoning the office (08) 9228 9009 immediately. Once we are aware of the location, you can leave the bike where it is but you will be held responsible until the bike is retrieved and we have given you an assessment on its condition.

The app is the easiest way to use urbi. The app will display available stations on a map, with current bikes available, and free slots available for returns. You are also able to take out a bike, monitor your rides, return your bike and seek help in an accident or emergency using this app. The urbi app can be downloaded on the Apple Store for iOS systems or the Play Store for android smartphones. Users must have Andriod version 4.5 or newer, or Apple version 8 or newer to be able to use the urbi app.

Alternatively, there is a touch-screen kiosk at every stations with the same functions as the app. This can be used with your existing account or you can register using the touch-screen kiosk.

Purchasing Access

While you are using urbi, based on your usage, the following charges may be incurred:
• access fees (single, daily, weekly, monthly)
• a deposit that is returned to you (minus any extended use fees or damages) at the end of your access period ($100.00)
• extended use fees to a maximum of $48 each day (past the initial single ride of time of 45mins)
• repair or replacement of a damaged or lost bike (up to $1000.00)
You will have 7 days to start using your access before it expires. Once the access is expired, there is no refund if it has not been used. Daily access will end at 6pm on the same day of use, regardless of the time started. Weekly and monthly access will end 7 days and 30 days respectively after the first hire. You cannot purchase new access if current access is still valid.
When short-term access is purchased access (single, weekly and daily) a pre-authorisation hold of $100 is placed on your card account. This amount is not drawn from the account, rather, it serves as a security deposit and will be released when your access expires, unless you have accrued extended use fees, or a bike is stolen or damaged when under your hire. Holds may last up to 7 days, depending on your credit card company. We recommend using a credit card and not a debit card when using short-term access. Using a debit card may result in overdraft fees if you lack sufficient funds in your account to cover the hold. If you purchase monthly access, a one-off deposit of $100 is taken at the time that access id purchased and then returned at the end of your access month if there are no extended use fees, damage or loss to bikes used. This also applies when you use a free ride..

The extended use fees are a charge of $6 per hour (or part thereof) if a bike is not returned to an urbi station after the initial 45 minutes that is included when access is purchased. The maximum extended use fee for one day is $48. The extended use fees are automatically charged.

Our staff at urbi take privacy very seriously. We will never sell your information to third parties, and store your information securely. Your Credit Card details are stored securely, with the secure socket layer (SSL) software encrypting all information that is entered before it is sent for processing. If you prefer, you can call us on (08) 9228 9009 with your credit card details. Upon signing up, you will also be added to our mailing list, which you have the option to unsubscribe to.

Bike share is set up for the use and benefit of everyone in the community; hence any loss/damage of bikes will affect all other users. In order to prevent this, we require a security deposit which will discourage any damage or theft.

Once an access option is purchased there is no refund or exchange, so please choose carefully. In extenuating circumstances, different access levels may be exchanged but you will need to call (08) 9228 9009 to apply for this.